Refund policy

Returns

You have 30 days from delivery to request a return. Items must be new, unused, and in their original packaging.

Email pacarbide@gmail.com to start a return. We do not process returns by phone. If accepted, we'll send you a return shipping label; its cost is deducted from your refund unless the error was ours, such as a wrong item shipped. Returns sent without prior approval will not be refunded.

Ship approved returns to:
Pacific American Carbide
3688 Bassett Woods Drive
Pacific, MO 63069

Inspection and Fitment

Inspect your order within 3 business days of delivery and contact us immediately if an item is damaged or incorrect.

Fitment guides and tools on this site are provided for reference only. You are responsible for confirming fitment before purchase. We're glad to help you determine it, but the final responsibility is yours.

Performance

Carbide cutting tools carry no warranty or performance guarantee. Carbide chips, cracks, breaks, and shears — this is inherent to the material. We may repair or replace a damaged item at our sole discretion, or deny a claim.

Exchanges

Return the item you have. Once the return is accepted, place a separate order for the item you want. This is the fastest route.

European Union — 14-Day Cooling-Off Period

If your order ships to the European Union, you may cancel or return it within 14 days for any reason, without justification. The item must be unused, in its original packaging, with tags and proof of purchase.

Refunds

We'll notify you once we've received and inspected your return and tell you whether the refund was approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it.

If more than 15 business days have passed since approval, email pacarbide@gmail.com.